Live Messenger not notifying new mails / updating read mail count

By chenglee

Somewhere in the time, I’ve updated to a newer Live Messenger and stopped receiving new mail notificacions (the familiar popup windows saying “You’ve received a new mail from XYZ”). I’ve checked the option to notify me of new mails in Tools -> Settings without luck:

mail-alert-checked

The "Display alerts when e-mail is received" option is checked

What’s more, the new mail count does not update after messages are read as it used to behave. Now, you have to sign out of Live Messenger and log back in again to have them refreshed. I talked to a bunch of friends running Live Messenger and the problem seems to be widespread; there are people running Live Messenger 2008, 2009 and a lot of them where having problems.

The new mail count does not update at all after mails being read

The new mail count does not update at all after mails being read

Having that said, I decided to report a bug to Microsoft but Google is not telling me the place where I could report it. So, I’m posting here until someone points me to the right URL.

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One Response to “Live Messenger not notifying new mails / updating read mail count”

  1. chenglee Says:

    Update: The problem seems to have been solved. I hope it did for you guys too. Cheers!

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